Repair Form:

Equipment must be returned to Paul C. Buff Inc.™ for warranty or out of warranty repairs (excludes Canadian repairs, click here for more information – scroll down to "Canadian Customers").

International Customers who originally placed their order from us or from PCB Europe or PCB Australia can go through us for repairs and service (whether warranty or non-warranty), though all shipping costs to and from our offices will be the obligation of the customer.

Be sure to carefully package anything for return, and include a printed copy of this Repair Form with your package.

What To Send:

• Send your carefully packaged flash unit with shipping cover fastened, battery system, remote control, and/or power pack and flash head (select the item that you are sending from the drop-down list below).
• If you are sending in a Zeus™ flash head or power pack for repair, please send BOTH the head and pack so that both can be tested together.

What NOT To Send:

• Do NOT include any carrying bags for your flash unit.
• Do NOT include any accessories such as reflectors, gels, barndoors, etc.
• Do NOT include any cords such as your sync cord or power cord.

Item Needing Repair:

AlienBees ABR800 AlienBees B400 AlienBees B800 AlienBees B1600 Cyber Commander DigiBee DB400 DigiBee DB800 Einstein E640 LG4X Wired Remote RR1RX Wireless Transmitter RR1RX Wireless Receiver UZ800 UZ1600 Vagabond Lithium Extreme VLX Replacement Battery Vagabond Mini Lithium White Lightning X800 White Lightning X1600 White Lightning X3200 Z1250 Power Pack Z2500 Power Pack Z2500 Standard Flash Head Zeus Ringmaster Zeus Bi-tube Flash Head Other

Serial Number:

Shipping Name:

Billing Name:

Company Name:

Daytime Phone:

Address:

Address 2:

City:

State:

Zip:

E-Mail:

Describe the nature of the problem you are having:

If the item you need serviced is a retired product please contact us prior to sending the item back for service..If you are not sure Click here to see a list of retired products.