Absolute Satisfaction Guarantee and Warranty

Your Absolute Satisfaction is Guaranteed.
Everything you purchase arrives with a 60-Day Absolute Satisfaction Guarantee, giving you 60 days to try out the equipment and make sure that you love it. If you don’t love it, you can return it within 60 days for a refund, minus the shipping costs. This is an unlimited, no questions asked guarantee. If you have placed an order and wish to make a change or cancel the order, please contact us immediately. If the order has already shipped, you can still return the equipment within 60 days for a refund, minus the shipping costs.

We stand behind our products.
Paul C. Buff, Inc. guarantees to the original purchaser an individual product factory warranty against manufacturer defects in materials and workmanship for the following products, beginning with the date that the product is originally shipped to the customer:

Product Warranty Period
DigiBee Flash Units (DB400 and DB800)
AlienBees Flash Units (B400, B800, B1600 and ABR800)
2 years
Einstein E640 Flash Units 2 years
White Lightning X-Series Flash Units
(X800, X1600, and X3200)
5 years
The VLX Vagabond Lithium Extreme and all system components
1 year
The Vagabond Mini Lithium System and all system components
(VM120, VM120-230V, VMB8.8A, and VMC3A)
1 year
The CyberSync System
2 years
The LG4X™ Wired Remote Control 2 years
All Other Accessories
(softboxes, the PLM system, travel gear, reflectors, the Moon Unit, stands, etc.)
1 year
All Hardware and Accessories
(individually purchased – replacement flashtubes, replacement lamps, cords, clips, adapters, etc.)
1 year

Click here to read the full terms and details of our product warranty.

AlienBees Flash Unit Warranty Upgrades
Within two years of your purchase date, our factory will upgrade an AlienBees B400 or B800 flash unit to a higher power model for a charge of $25 plus the price difference between the models.

Upgrade Upgrade Cost
Upgrade an AlienBees B400 unit to a B800 unit $80 (plus shipping)
Upgrade an AlienBees B400 unit to a B1600 unit $160 (plus shipping)
Upgrade an AlienBees B800 unit to a B1600 unit $105 (plus shipping)
AlienBees housing color change only *not available for limited edition colors* $25 (plus shipping)

The shipping charges (both to and from our offices) are not included. You can ship your unit to us using your choice of shipping method and carrier. We advise using a method where tracking is available. You may wish to purchase insurance as well (we cannot be responsible for items that you ship to us using your preferred shipping method). We will ship your upgraded unit to you using your choice of available UPS shipping methods for your location.

With the upgrade, we will include a new housing or case (you can change housing colors if you like) and any factory warranty service needed. The normal turnaround time for upgrades, color changes and service is 2 to 4 business days from the receipt of your unit and payment arrangement.

Note: Limited edition AlienBees B400 and B800 units can be upgraded for the same charge of $25 plus the price difference between the models (plus shipping), but the housing color cannot be changed to another limited edition color. Likewise, standard AlienBees units receiving an upgrade can change housing colors, but they cannot be changed to limited edition colors.

Contact us to arrange an upgrade and get details on how to send us your unit.